FAQS

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

Once your order is completed successfully, your platform account will be created and your user information and password will be sent to you via e-mail.You can use your account immediately after ordering. Please check your e-mail account.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You can ask for a refund within 14 days of your purchase. Please visit our refund and returns policy page

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Account registration takes just a few minutes. The trial period starts at the moment of the successful order. Each user can add only one object. Every added object can be used for 14 days. You will have access to all features without any limits during the trial period.

After trial period expiration account status changes to inactive. To continue using our service, subscribe to the available follow-up plans. If accounts are not activated within 30 days, account and associated data will be deleted from our service.

Each subscription plan contains the number of licenses that can be used for object activation. One license allows to activate one object for one year. Unused subscription plan licenses expire and cannot be used after expired.

Subscription plan is assigned to your account, however under certain circumstances you can request to move it to a new account, just contact us.

Sometimes GPS device can be lost, damaged or broken, don’t worry, you can delete if safely. License won’t be lost.

Only one subscription plan can be assigned to your account. To place multiple plans, please use different email addresses for each.

• Create an account. Buy a plan in your account. The plan will be automatically added to the account within a couple of minutes.
• If you already have an account and an active/inactive (expired) subscription plan, you can buy available follow-up products and extend your plan. The new subscription plan will be automatically added to the account within a couple of minutes.